Paperpoint

Shipping Information

How long will it take to receive my order?

If your order is shipped locally, you should receive it within 2 working days depending on the service you selected.

When will my order ship?

If you place your order before 12.00pm on a business day and stock is available, it will ship out on the same day. If you place your order after 12 pm on a business day or during a weekend or public holiday, your order will ship out the next business day. Custom cuts and items not in stock can take 5 to 7 days to ship. If your order is urgent, please call one of our stores to check stock availability.

Where will my item ship from?

Your item will usually ship from the South Melbourne office however on some occasions it will come directly from our Scoresby warehouse or Richmond store.

How much is shipping?

Paperpoint uses Australia Post for all deliveries within Australia and their pricing structure is based on weight. Standard or express pricing are available with accurate quotes offered during your order process. For further information on Australia Post pricing please click here.

How can I pay for my order?

Using the online process, you can pay with your VISA or MasterCard.

When shopping at either of our South Melbourne or Richmond stores you can pay with any of the above methods or alternatively use cash.

How to Order

There are a number of ways that you can order from Paperpoint:

Online Ordering

The simplest way of ordering is ordering online from our 24 hour online store.  Login any time of the day, find your product, add it to your shopping cart, and pay, and that's it.

Phone Ordering

If you prefer to speak to someone, you can always call us, and one of our friendly customer service team members will take your order over the phone. Remember to have your credit card or account details handy! Find your nearest store for their phone details.

In Store

If you prefer to speak to someone or see the product in person, you can always drop past one of our stores and one of our friendly customer service team members will be happy able to assist! Find your nearest store for their location details.

Fax or Email

We also have fax and email capabilities at our stores where our customer service staff will be available to respond in a speedy manner. Find your nearest store for details.

* Please note that all monetary amounts are in Australian dollars and include GST where applicable.

Refunds, Returns and Cancellations

Paperpoint has a 7 day refund policy on all items that are undamaged, in its original packaging where possible and in a resalable condition. You are entitled to choose a refund, exchange or credit if the products you’ve bought are

• Faulty;
• Significantly different to those shown or described to you; or
• Not doing what they are supposed to do.

Please note that all postage and handling charges are not refundable.

Prior authorisation from Paperpoint needs to be made before any returns will be accepted. Goods that are not easily resalable will not be refunded. Errors made and accepted by Paperpoint will permit a refund and/or return. Please contact Paperpoint immediately if such a situation arises.

Additional Product and Services Information

Please note prices and availability are subject to change without notice.

We attempt to display all of the products shown on the site in an accurate manner, however, because of the many varied products and means of manufacture, we cannot be responsible for photographic differences in size, shape and colour of the products.

The receipt of an email order acknowledgement is simply recognition that we have received your requested order, and does not constitute an offer to sell.  We reserve the right to limit the quantity of any item sold, or prohibit a sale altogether.